Adssi and Covid-19

Important message regarding Coronavirus (COVID-19)

Updated 29 October, 2020

We're COVID Safe

29 October 2020

You can find our NSW Government Covid-19 Safety Plan here, which outlines exactly how we have and will continue to respond to the pandemic and keep everyone as safe as possible.

Please continue to practice good hand hygiene, stay 1.5m away from others, cover your coughs and sneezes and get tested even if you have mild symptoms.

ADSSI Covid-19 Safety Plan NSW Government

1 September, 2020

Effective immediately. Please note in response to NSW Health advice around current elevated risk in Greater Sydney, including the Central Coast, all staff, volunteers and clients are required to wear a mask for in-home services until further notice. We can provide clients with a single use mask in these circumstances.
Stay safe and well.

4 August, 2020

IMPORTANT ANNOUNCEMENT: As a result of changed government advice around the use of face masks, the rate of community transmission of COVID-19 in NSW and the vulnerability of our clients, we have updated our policy on wearing masks.
 
Effective from Tuesday 4 August until further advice the following policy applies to the use of face masks.
 
STAFF AND VOLUNTEERS
OUTSIDE THE OFFICE
• Staff and volunteers must wear a mask for all service provision
• Exceptions only for trade and lawn and garden staff working outside of a client’s home when social distancing is maintained
INSIDE THE OFFICE
Staff and volunteers must wear a mask when dealing face to face with clients or members of the public at Reception
 
CLIENTS;
Must wear masks for;
• all services provided in the home where minimum 1.5 metres social distancing is unable to be maintained
• all transport services
• all services outside the home
We can provide masks to you in these circumstances.
Thank you for your cooperation and understanding as we continue to keep everyone as safe as possible. If you have any queries or concerns, please contact us on 1300 578 478.

 

20 July, 2020

Dear Valued Client,

I am writing to you once again to update you on Adssi’s continued response to the Coronavirus (COVID-19) pandemic and our commitment to ensure we protect your health, safety and wellbeing, and that of our staff and volunteers.

I am pleased to advise that to date no clients, staff or volunteers have tested positive to COVID-19, confirmation that our procedures and vigilance, and your cooperation, have paid off.

We continue to monitor the COVID-19 pandemic situation daily and take advice from the Australian Government’s Department of Health and other government agencies as the situation changes. Adssi’s COVID-19 taskforce meets regularly to monitor the changing circumstances and introduce and adopt changes as they arise. This includes the recent community outbreaks in Victoria and NSW. In response to this, we have unfortunately had to delay the reintroduction of social groups until the full impact is known.

We will continue to provide the much-needed practical support to our clients and remain committed to the measures that we have put in place to ensure we do this safely.  This includes:

  • Screening staff, clients, and anyone in your household, to make sure they are well, have not been overseas or in any current COVID-19 hotspots in the past 14 days, and have not been in contact with anyone else who is unwell with, or could have COVID-19;
  • Providing staff with the appropriate personal protection equipment to ensure their safety and the safety of clients;
  • Ensuring staff are trained and continue the use of infection control precautions including the use of personal protection equipment (masks, gowns and gloves) and handwashing as normal practice;
  • Continuing precautions in our offices including increased hand washing, cleaning, social distancing and having staff work from home as much as possible.

We trust that you understand our actions have been taken to protect you, our staff and volunteers, to reduce the spread of COVID-19. There are also ways you can help prevent the spread of COVID-19:

It is important for each of us to understand our individual risk.  NSW Health has created an Action Plan for anyone assessed by their GP as being high risk. Please discuss your individual circumstances with your GP who can advise you on how to respond to this risk. If you need to change your services or need additional support, please call and let us know, or talk with staff when they come to your house to provide your usual service.

This is a difficult time for everyone, including our committed staff who come to your home to provide support.  Thank you for your ongoing support and understanding that our infection control policies are put into place to help protect you and your family, and our workers and their families. It is important to follow the instructions of our team, including the wearing of masks when social distancing is difficult to adhere to. This includes when travelling in our vehicles. We will supply you with a mask in these situations.

If you have any queries, please call us on 1300 578 478.

Stay safe and well, with best wishes

 Jenni Allan

Chief Executive Officer

 

Updated 10 July

The Department of Health updates information regularly to help keep people informed during the COVID-19 PANDEMIC. This week they released their LIVING WELL IN THE COVID-19 PANDEMIC - A tool to help people to make COVIDSafe decisions about work, transport, and social activities in the COVID-19 pandemic.

Please click here for details: coronavirus-covid-19-living-well-in-the-covid-19-pandemic

Updated 6 July

Here are some useful links for anyone needing some telephone support during the current health crisis:

  • Community Visitors Scheme
    A Community Visitors Scheme that supports senior people who may be feeling more isolated during the COVID-19 pandemic through phone and virtual friendships.
  • The Older Persons COVID-19 Support Line - 1800 171 866
    A dedicated free call support line that provides information and support to senior Australians, their families and carers.The support line operates Monday to Friday (excluding public holidays) from 8:30am to 6pm.
  • Friend Line telephone support service - 1800 4  CHATS (1800 424 287)
    Friend Line offers a free and anonymous telephone service that provides senior Australians with the opportunity to chat with a volunteer. The services is available seven days a week between 10am and 8pm.
  • Coronavirus Mental Wellbeing Support Service - 1800 512 348
    A free 24/7 support service specifically designed to help people through the COVID-19 pandemic offered by Beyond Blue.

26 June, 2020

Hello everyone,

Following this week’s Coronavirus outbreak in numerous suburbs across Melbourne, the NSW Department of Health has issued the following advice and recommendations:

  • Avoid travelling to Victoria, specifically Melbourne and the suburban hotspots (see below for full list);
  • If you, or anyone you have close contact with has travelled to or returned from these areas, The NSW Department of Health recommends you should not attend aged care facilities, hospitals, or other settings with vulnerable people, and should avoid gatherings outside of their immediate household for a period of 14 days.

The current hotspots in Victoria include;

  • Keilor Downs
  • Broadmeadows
  • Maidstone
  • Albanvale
  • Sunshine West
  • Hallam
  • Brunswick West
  • Fawkner
  • Reservoir
  • Pakenham

In response to the outbreak, we have updated our screening questions for staff, volunteers and clients to include asking about travel to Melbourne, Victoria, in the past 14 days, or if you /they have had close contact with anyone who has. 

To date no staff, volunteers or clients have tested positive to Covid-19, which is testament to our combined efforts to adopt new policies, procedures and protocols, combined with everyone’s cooperation and vigilance. By maintaining these efforts we can continue to keep everyone safe and well.

Thank you for your ongoing cooperation and support.

Jenni Allan

Chief Executive Officer

 

April 27, 2020

This notice is to update you on Adssi’s continued response to the Coronavirus (COVID-19) pandemic and our commitment to ensure we protect the health, safety and wellbeing of all our valued clients, staff and volunteers.

We are monitoring the COVID-19 pandemic situation daily and taking advice from the Australian Government’s Department of Health and other government agencies as the situation changes. We have created our own COVID-19 taskforce who meet regularly to monitor the circumstances and introduce and adopt changes as they arise.

We will continue to provide the much-needed practical support to our clients and have measures in place to ensure it is safe to do so.  This includes:

  • Screening staff to make sure they are well, have not been overseas in the past 14 days and have not been in contact with anyone else who is unwell with or could have COVID-19.
  • Asking you, and others in your household, the same screening questions we ask staff each time we see you.
  • Providing staff with the appropriate personal protection equipment to ensure their safety and the safety of clients.
  • Ensuring staff continue the use of standard infection control precautions including the use of gloves and handwashing as normal practice.
  • The introduction of more stringent infection control protocols for both drivers and passengers, on all transport services.
  • Implementing precautions in our offices including, increased hand washing, cleaning, social distancing and having staff work from home as much as possible

We trust that you understand that the above actions have been taken to protect you, our staff and volunteers and the general community by doing as much as we can to reduce the spread of COVID-19.

There are also ways you can help prevent the spread of COVID-19:

  • Know the symptoms: fever, cough, shortness of breath, sore throat, fatigue
  • If you or someone in your home is unwell, please call and we will reschedule your service
  • If you fit the specific requirements for self-isolation including recent international travel, or contact with a confirmed diagnosis of COVID-19, you are required to self-isolate for 14 days
  • Wash your hands frequently with soap and water for 20 seconds
  • Cough into the crook of your elbow not into your hands, or, use a tissue, dispose of it carefully then wash your hands
  • Talk to you GP about a flu shot - If you need support to access transport to have the flu shot from your GP or pharmacist, please give us a call.

If you need to change your services or need additional support, please call and let us know or talk with staff when they come to your house to provide your usual service.  We are here to help and, in many circumstances, have the flexibility to provide additional services you may not currently be receiving, for example assistance with online shopping, helping you to use your iPad to connect with family or friends or help with or transport to get your flu vaccination.

Please bear in mind this is a difficult time for everyone, including our committed staff who come to your home to provide support. Unfortunately, we have had reports of some clients and/or their family members being abusive and rude to our staff. This behaviour is disappointing, breaches your responsibilities under your agreement for us to provide service to you, and may result in services being cancelled.

If you have any queries, please call us on 1300 578 478.

Stay safe and well, with best wishes

 

Jenni Allan

Chief Executive Officer

 

 

March 20, 2020

Dear Valued Clients,

I am writing to inform and reassure you about what Adssi is doing to protect the health, safety and wellbeing of all our valued clients, staff and volunteers in response to Coronavirus (COVID-19).

Our services support our clients every day to stay living safely and happily at home. 

At difficult times like this, our services will be even more important so that clients can continue to lead their usual daily lives as much as they can, supported by staff that they know and an organisation that they can trust.  

Please be assured that we will only send staff to you that have been appropriately health-screened and who have received training on infection control.

If you require different/changed services, please call and let us know or talk with staff when they come to your house to provide your usual service.

We are here to help.

Adssi has put in place many strategies to allow us to continue services and keep you safe:

  • We continue to monitor the situation daily and take advice from the Australian Government’s Department of Health and other government agencies as the situation changes. 
  • Staff have completed training on How to protect yourself and the people you are caring for from infection with COVID-19
  • Unwell staff or volunteers are required to stay at home
  • Staff will continue to use standard infection control precautions including the use of gloves and handwashing as normal practice
  • All social outings, groups, activities, wellbeing programs and Camp Breakaway have been postponed until further notice
  • We have introduced more stringent hygiene protocols for both drivers and passengers, on all transport services
  • Precautions in our offices include increased hand washing, cleaning and social distancing 
  • Where possible office-based staff are working from home 
  • We will regularly ask you questions about contact with anyone from overseas, contact with anyone who has been diagnosed with COVID-19 and if you have any cold or flu like symptoms. This is to help keep our staff safe.

We trust that you understand that the above actions have been taken to protect you, our staff and volunteers and the general community by doing as much as we can to reduce the spread of COVID-19. 

There are also ways you can help prevent the spread of COVID-19:

  • Know the symptoms: fever, cough, shortness of breath, sore throat, fatigue
  • If you or someone in your home is unwell, please call and we will reschedule your service
  • If you fit the specific requirements for self-isolation including recent international travel, or contact with a confirmed diagnosis of COVID -19, you are required to self-isolate for 14 days 
  • Wash your hands frequently with soap and water for 20 seconds 
  • Cough into the crook of your elbow not into your hands, or, use a tissue, dispose of it carefully then wash your hands
  • Talk to you GP about a flu shot – it will be more important this year than previously.

If you have any queries, please call us on 1300 578 478

And, for more information on we are ensuring our clients, staff and volunteers stay well, as well as how you can help, please click here: Covid19 Client Handout

Stay safe and well,

With best wishes

Jenni Allan

Chief Executive Officer