All About Home Care Packages and How to Find a Provider

As we age, we may struggle more with everyday tasks that were once easy for us. This is where a home care package can help. A Home Care Package (HCP) can help older Australians remain independent and enjoy a better quality of life. In this blog, we’ll explore what a home care package is, how to apply for one, the benefits of a Home Care Package and tips on how to find a provider.


What is a Home Care Package?

A Home Care Package is a coordinated set of services and supports provided to seniors by the Australian Government. It is one of many aged care funding programs for older Australians.

Home Care Packages are designed to help seniors remain independent and live a safer, healthier, and more comfortable life in their homes. Unlike the entry-level support options for seniors, Home Care Packages are for eligible seniors who need more complex everyday care at home.

They can provide access to meals, home maintenance, personal care, transport, and other services tailored to clients’ needs.

The Australian Government funds Home Care Packages through My Aged Care. This system provides a single entry point for seniors to access information about aged care services and to apply for a Home Care Package.


Benefits of a Home Care Package

Home care packages can provide numerous benefits to seniors. They can help seniors remain independent and connected to their community and provide access to support services. Home care packages can assist with everyday tasks such as grocery shopping, meal preparation, and personal care.

In addition, home care packages can provide access to social activities, such as outings and social events. These activities can help seniors to remain connected to their community and reduce feelings of isolation and loneliness.

Home care packages can also provide access to health and well-being services, such as exercise programs, health advice, and nutrition advice. These types of services can help improve seniors’ overall health and well-being.


Different Types of Support Available Through a Home Care Package

A Home Care Package can provide access to a range of support services. These services can help seniors to remain independent and connected to their community. Services in a Home Care Package include:

  • Home maintenance, modifications and repairs
  • Personal care
  • Transport
  • Meal preparation
  • Shopping
  • Social activities
  • Nursing
  • Physiotherapy
  • Occupational Therapy


How do I apply for a Home Care Package?

You must apply through My Aged Care, and eligibility is based on your care needs, determined through an assessment. There is a useful online eligibility checker tool by My Aged Care. You can immediately apply for an assessment online if you meet the requirements. If your application is successful, My Aged Care will refer you for an assessment. An assessor will arrange to meet you in person, usually where you live.


What happens after my assessment? 

Your assessor will review all details from your meeting with them. Once a decision is made, you will be sent a letter detailing the outcome and if you’re eligible for services. If your assessment shows that you qualify for a Home Care Package, your letter will be the first of three letters and will include the following:

  • The Home Care Package level you are eligible for
  • Your priority level

In some instances, you may receive a Support Plan at your assessment. This means you’ve been assessed, and the outcome approves funding under the Commonwealth Home Support Programme.


I have been approved for a Home Care Package. Now what?

Now is an excellent time to look for a suitable home care provider. Look into their HCP prices and contact them requesting some brochures.

If you have already found a provider, well done! Contact them now to confirm their availability for you in the coming months.

You will get a second letter around three months before you are due to receive your first package.

Your third letter will include your referral code, which your chosen provider uses to see your assessment information, support plan, and package level. With the code, a provider can view your client record, accept the referral, and start organising services for you.

You have 56 days from the date of your letter to enter into a Home Care Agreement with your chosen provider.


How to Find a Home Care Provider

Finding an experienced provider that can provide a high level of service is essential. When looking for a home care provider, consider the experience and qualifications of their Support Workers.

Here at Adssi, Community Support Workers are qualified with a Certificate III in Individual Support, so you can rest assured that you’re receiving top-notch services!

A provider should have experience in the aged care sector and be qualified to provide the services included in the home care package.

It is also good to consider the cost of the home care package. Different providers may charge other fees for the same services, so compare prices and ensure you get the best value for money.


What to Look for in a Home Care Provider

When choosing a home care provider, consider their reputation and their services. Also important to check if the provider is registered with My Aged Care and can provide the services you require.

It is also essential to consider the provider’s communication style. A good provider should be able to communicate clearly and effectively with their clients and should be willing to answer any queries or concerns they may have.


Questions to Ask a Home Care Provider

When considering a home care provider, ask them questions to ensure they are the right fit for you.

Some of the questions you may want to ask:

  • What experience do you have in the aged care sector?
  • What services do you provide?
  • What is your communication style?
  • What fees will I be charged for the services?
  • What is your policy on cancellations and refunds?



A home care package can provide seniors with access to the support they need to remain independent. It can also provide access to health and well-being services and social activities. Choosing an experienced provider that can provide the services you need is vital. When selecting a home care package, it is important to consider the included services, the package’s cost, and the provider’s availability.

If you or a loved one have been approved for a Home Care Package, contact Adssi today. We can give you more information about our services and availability and your next steps.


Live your best life,

Team Adssi

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