Feedback and Complaints

We value your feedback and are committed to providing high-quality services.

Whether you have a compliment, suggestion, or complaint, we encourage you to share your thoughts. Your input helps us improve and ensure the best possible care and support. If you have a complaint, we will handle it confidentially and work towards a fair resolution.

Read more about our Complaints & Feedback Policy.

You can also escalate concerns to external agencies such as:

You can provide feedback in various ways, including over the phone, through your support worker, in writing, or via the online form below.

If you prefer to call us, please phone 1300 578 478. You can also write to our Site Manager at 3A Pioneer Ave, Tuggerah NSW 2259.

Report a serious concern confidentially through our Whistleblower Reporting Portal

Complaints and Feedback Form

We would love to hear from you! Please fill out this form and we will get in touch with you shortly.

  • This field is for validation purposes and should be left unchanged.
  • Please complete if you wish to receive a response via a phone call.
  • Please complete if you wish to receive a response via the post.
  • Please complete if you wish to receive a response via email.
  • Please let us know what's on your mind and how we can help.

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